Terms & Conditions

The following are the terms and conditions of admission to the Oregon Shakespeare Festival (“OSF”). In consideration for the opportunity to attend an event, and by entering the premises, each entrant agrees to such terms and conditions, which apply regardless of the form of any ticket (paid, complimentary, gifted or donated) or other invitation to an event, or where or by whom such ticket or invitation is held, stored, or displayed.

The individual (“Attendee”) admitted to OSF, and any minor(s) accompanying Attendee, must follow all rules of OSF, and all posted and/or verbal directions and instructions of OSF staff, while present on OSF premises. Failure to abide by such rules, instructions, and directions may result in dismissal from the premises.

Oregon Shakespeare Festival tickets are sold exclusively through osfashland.org, the Festival’s official website. Tickets purchased from third-party websites, resellers, or unauthorized sources are not affiliated with the Festival, and OSF cannot guarantee their validity, pricing, or accuracy. OSF is not responsible for tickets obtained through unofficial sources.

Ticket Exchanges

2027 tickets may be exchanged up until the day before a performance, with a $15 non-refundable per ticket fee. If you have not chosen a date to exchange into, we will issue you an Exchange Voucher that may be redeemed for a performance up until the end of the 2027 Season. The Fee will be applicable and deducted at the time the voucher is processed. Tickets may be donated up to the day of the performance. There are no refunds unless a performance is canceled by OSF, but we do offer Season Ticket Insurance.

Ticket Insurance

Season Ticket Insurance is available and must be purchased when you buy the tickets, offering the options of refund or exchange up until the day before the performance without a fee. Season Ticket Insurance is offered for $50.00 to cover all ticket changes throughout the season. Note: Ticket Insurance is not refundable.

Per Ticket Fee

Ticket prices listed above are per person and include a $5 non-refundable Venue Support Fee that helps support our campus infrastructure and the audience experience.

Donations

Should you be unable to attend the scheduled performance, you may donate the value of the tickets any time up to the day of the performance. 

Vouchers

If you have an OSF Voucher from last season (good for use through 10/31/27) or an Exchange Voucher issued during our 2027 season (good for use through 10/31/27), you are welcome to use that money for the ticket purchase or donation. If you have the voucher number, you can enter it in the Gift Certificate section of checkout. If you do not have the voucher number, let us know in the Order Note on the payment page that you wish to use the valid voucher balance and we will adjust your payment.

Youths

Children under six years of age and babies in arms are not admitted to any ticketed event. For childcare information, contact the Ashland Chamber of Commerce, 110 East Main, Ashland, OR 97520, (541) 482-3486.

Tickets Issued Digitally Only

Tickets will be issued at time of purchase, including the ticket seat number and location. The QR code required for entry to the theatre, will be active starting 4 hours prior to the performance date. The QR code will be scanned at the theatre door from your phone with a no-contact scanner. Should you require printed tickets, please visit the Box Office.

Late Seating Policy

Shows or events begin on time and those arriving after a performance begins cannot be guaranteed seating.

Angus Bowmer and the outdoor Allen Elizabethan Theatres

• Late attendees will be seated at suitable intervals or at intermission

Thomas Theatre

• Late seating is not available in the Thomas Theatre in performances without an intermission

When an intermission does occur, attendees will be seated at that time. 

Video monitors in each of the theatre lobbies allow those arriving late to view the performance. Late attendees do not receive refunds.

Food & Beverage

Outside food and beverage, with the exception of reusable tight sealing water bottles, are not permitted inside our venues. Items from our concessions must be enjoyed in our lobbies, however, beverages can be brought into the theatre if served in our special and reusable souvenir cups, available for purchase with your order.

Bag Checks

To ensure everyone's safety, all bags may be inspected by our security team before entering the theatre. Our friendly security staff may carry out this quick check as a routine precaution.

The Oregon Shakespeare Festival is committed to maintaining a safe and welcoming environment. In addition to our Terms & Conditions, all attendees and affiliates of OSF are expected to treat others with respect and dignity. OSF has a zero-tolerance policy, and if attendee behavior disrupts this environment, OSF reserves the right to take prompt action, including relocation or removal from its premises with no refund.

OSF has a zero-tolerance policy for harassment of any kind including but not limited to: offensive verbal comments, physical assault and/or battery threats, sustained disruption of presentations and other events, inappropriate physical contact, unwelcome physical attention, or hate symbols in relationship to but not limited to: race, color, national origin, gender, gender identity, gender presentation, sexual orientation, marital status, age, body size, disability, appearance, religion, citizenship,
or pregnancy.

Anyone can report harassment at any time to OSF theatre staff, box office, or security staff in person, or via email. If you’re uncomfortable or if you witness harassment, contact staff immediately; they can provide an escort, offer a safe space, involve law enforcement, or otherwise help as needed.

For OSF's current safety policies and guidelines, see our Safety & Security page.

Please be aware that by attending an OSF event you are consenting to having your image visible in OSF photography and video materials for marketing and fundraising purposes.

In exchange for admission to OSF premises, Attendee hereby releases, discharges, and agrees to hold harmless OSF, the City of Ashland, and their respective affiliates, and their respective directors, officers, volunteers, employees, agents, contractors, and representatives; other OSF attendees; OSF and event performers/performer; OSF and event staff, sponsors, advertisers, and vendors; and the successor and assigns of each of them (each considered one of the “Releasees” herein), to the fullest extent permitted by law, from any and all liability, claims, demands, losses, and damages, which Attendee and/or any minor accompanying Attendee has or may have for any claims or causes of action arising out of or relating in any manner to attendance at OSF premises; attendance at, observation of and/or participation in any event at OSF premises; or any related activities. In further exchange for admission to OSF premises, Attendee agrees to indemnify, defend, and hold harmless any and all Releasees from and against any and all demands, suits, claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and expenses), including but not limited to, any claims by or on behalf of Attendee or any accompanying minor, arising out of or relating in any manner to (i) Attendee’s and/or an accompanying minor’s attendance at OSF premises; attendance at, observation of, and/or participation in any event at OSF premises; or any related activities, or (ii) Attendee’s and/or an accompanying minor’s acts or omissions. In exchange for admission to OSF premises, Attendee covenants not to sue (or assist any person in suing) any Releasee for any matter related to the above assumptions, releases, indemnifications, or agreements.

Children under six years of age and babies in arms are not admitted to any ticketed event. For childcare information, contact the Ashland Chamber of Commerce, 110 East Main, Ashland, OR 97520, (541) 482-3486.

If a performance is canceled, ticket buyers will be emailed:

1. Exchange the ticket(s) for a different performance date
2. Receive a voucher for the amount of the ticket(s), good through 10/31/2028
3. Refund the ticket(s)
4. Donate the value of the ticket(s) to OSF.

All ticket buyers receive an email at the moment of cancellation if you are subscribed to our email list. In addition, patrons can call the Box Office for more information or to submit the option they choose. Current hours can be found at Box Office Contact and Hours.

Shows or events begin on time and those arriving after a performance begins cannot be guaranteed seating.

Angus Bowmer and the outdoor Allen Elizabethan Theatres

• Late attendees will be seated at suitable intervals or at intermission

Thomas Theatre

• Late seating is not available in the Thomas Theatre in performances without an intermission

When an intermission does occur, attendees will be seated at that time. 

Video monitors in each of the theatre lobbies allow those arriving late to view the performance. Late attendees do not receive refunds.

In the event of inclement weather in the outdoor Allen Elizabethan Theatre, the show will continue as long as it is safe for attendees, performers, and staff. If you choose to leave during the performance, there will be no refunds, exchanges, or vouchers offered.

If OSF cancels a performance due to inclement weather, see “Cancelation Policy” section above.