OSF Box Office

Ticket Policies

Listed below are some policies that may affect your ticket purchasing decisions that we would like to let you know about.

Refunds & Exchanges

Refunds

Tickets must be released by phone, in person or received by the Box Office at least seven days before the performance. There is a $10 per ticket refund fee. No refunds on special offers.

All refunds must be arranged by contacting the Box Office at 541-482-4331, or toll free 800-219-8161 or [email protected]. Refunds cannot be processed online. All refunds on purchases made with a credit card must be refunded back to the same credit card.

A $15.00 per ticket service fee will be added for any exceptions to the above terms. No refunds or exchanges on day-of-show, promotions or special offers.


Exchanges

Tickets must be released by phone, in person or received by the Box Office at least seven days before the performance. A $10 per ticket exchange fee applies. No exchanges on special offers.

All exchanges must be arranged by contacting the Box Office at 541-482-4331, or toll free 800-219-8161 or [email protected].

A $15.00 per ticket service fee will be added for any exceptions to the above terms. No refunds or exchanges on day-of-show, promotions or special offers.

Refund & Exchange Privileges for Current OSF Members

Tickets must be released by phone, in person or received by the Box Office at least three days before the performance. Exchange fee and refund fee waived. No refunds or exchanges on special offers.

All refunds and exchanges must be arranged by contacting the Box Office at 541-482-4331, 800-219-8161 or [email protected]. Refunds or exchanges cannot be processed online. All refunds on purchases made with a credit card must be refunded back to the same credit card.

A $15.00 per ticket service fee will be added for any exceptions to the above terms. No refunds or exchanges on day-of-show, promotions or special offers.

Promotional Offers

No ticket refunds or exchanges on promotional offers.

*Discounts do not apply to 'C' section seats.

Donating Tickets
Returned tickets received at the Box Office before the performance may qualify as a tax-deductible donation.
Children in Theatres
  • Children under six are not admitted to plays or other events; however childcare is available in Ashland. 
  • There is a maximum of four discounted youth tickets for each adult ticket per performance. 
  • To determine suitability of  play content for your children, call the Box Office or check play synopses and suitability suggestions on our website.
Curtain Time Policy
Times are listed on your tickets and confirmations. Please allow ample time to park and arrive at the theatre before the performance. Shows or events begin on time and latecomers cannot be guaranteed seating. Latecomers in the Angus Bowmer Theatre and the Allen Elizabethan Theatre will be seated at suitable intervals or at intermission. In the Thomas Theatre, latecomers will be seated at intermission. If a show does not have an intermission, latecomers will not be seated, but they can watch the show from the lobby on video monitors. Latecomers do not receive refunds.
Weather Policy

If you are seeing a play in the outdoor Allen Elizabethan Theatre and the weather seems threatening, be sure to keep your ticket stub; it will be needed to receive a voucher.  

If it rains during the first hour of a performance in the Allen Elizabethan Theatre, rain vouchers will be given to those who choose to leave and present their ticket stubs to the Box Office during that period. You must be present in the theatre at the beginning of the play to be eligible for a rain voucher. The play continues as long as it is safe for the actors to perform.

Service Animals
Service animals are the only pets allowed in the Box Office Lobby or any events and/or performances.