policies for group orders

Group sales requires a 25% deposit by check or credit card within two weeks from the date the order is placed.

Final payment and any changes must be made three weeks prior to your first event. (Schools may use a purchase order for the deposit, with final payment in form of a check or credit card only.)

The deadline for changes or exchanges for a group order is three weeks before your first scheduled event. Reducing your order to less than 15 tickets per performance disqualifies you for group benefits and prices.

Additional purchases after the three-week deadline must be made through the regular box office.

Once your ticket order is paid in full, tickets will be mailed after the 3 week deadline. Groups requesting that their tickets be mailed early forfeit their refund, exchange and cancellation privileges as of the date the tickets are mailed.

A fee is charged for complete cancellation (15% of your deposit or a $30.00 minimum plus the non-refundable $20 handling charge). Your request to cancel must reach the Box Office at least three weeks before your first scheduled event.

There is no late seating in any of our theatres. Latecomers will not receive refunds.

Children under six are not admitted to plays or other events. Childcare is available in Ashland.

Mornings in Ashland can be cool. It is suggested to bring a jacket to the Backstage Tour.

If you are seeing a play on the outdoor Elizabethan Stage and the weather seems threatening, be sure to keep your ticket stubs.

If it rains during the first hour of a performance on the Elizabethan Stage, rain vouchers will be given to those who choose to leave during that period. You must be present in the theatre at the beginning of the play to be eligible for a rain voucher. The play continues as long as it is safe for the actors to perform.