policies for group orders

2010 orders: Group sales requires a 25% deposit by check or credit card within two weeks from the date the order is placed.
2011 orders: Early 2011 requests (prior to Nov. 8, 2010) are filed for processing by deposit received date. The early deposit is calculated as $5 per ticket per play. Please include $20 non-refundable handling fee.
Final payment and any changes must be made three weeks prior to your first event. (Schools may use a purchase order for the deposit, with final payment in form of a check or credit card only.)

The deadline for changes or exchanges for a group order is three weeks before your first scheduled event. Reducing your order to less than 15 tickets per performance disqualifies you for group benefits and prices.

Additional purchases after the three-week deadline will be full price with payment due in four days.

Groups requesting that their tickets be mailed early forfeit their refund, exchange and cancellation privileges as of the date the tickets are mailed.

A fee is charged for complete cancellation (15% of your deposit or a $30.00 minimum plus the non-refundable $20 handling charge). Your request to cancel must reach the Box Office at least three weeks before your first scheduled event.

There is no late seating in any of our theatres. Latecomers will not receive refunds.

Children under six are not admitted to plays or other events; however childcare is available in Ashland.

Keep your ticket stub. If it rains during the first hour of an outdoor performance, rain vouchers will be issued to anyone who chooses to leave in that period. You must be present in the theatre at the beginning of the play to be eligible. The play will continue as long as it is safe for the company to perform.