frequently asked questions
Here are some common questions that come up for our patrons. Click on a category below to view the
questions and their answers. If your question does not appear below, please contact our Box Office so that we can assist you.
| Select the category of your question below by clicking on it. |
 | | The Green Show |
| | | Q: Does the Green Show financially compensate artists?
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|  | | YES! The Oregon Shakespeare Festival compensates artists. The amount is dependent on a number of factors such as size and number of performances, additional educational workshops, travel and housing needs, etc. These will be negotiated with performers once we determine if there is a match in schedule and material. |
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| | Q: Instead of following the submission guidelines can I just call and tell you about my show?
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| | | The submission guidelines were created to make sure we receive materials in a consistent format. Conversations can be forgotten. Between two equally excellent acts we're more likely to program the act whose information is filed and complete and to which we can refer. |
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| | Q: Should I submit idea A or B?
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| | | Submit both if you have passion for both! We build our season from what you submit. We might use A, we might use B, we might use both A and B. |
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| | Q: How long should my show be and when can I perform with you?
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| | | The Green Show is the same length as our Elizabethan season, June 3-October 14. The shows are a half hour and take place before the evening performances beginning at either at 6:45 or 7:15 p.m., depending on the time of year. Your sets should be a half-hour in length. |
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| | Q: Are you looking for people to perform for the whole season or only one month?
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| | | If you are a local performer, we could program you on non-consecutive dates throughout the season, or if you are touring we could program you on consecutive dates when you are in town. In the guidelines request, please give your general availability and note your desire for consecutive or non-consecutive performance. We program around your availability. |
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| | Q: I'm thinking of using a union actor, can you help me with contracting?
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| | | The Green Show is a non-union stage. Details regarding union concerns should be handled by the director or producer of the show we program. |
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| | Q: Does OSF provide lodging for out-of-state performers?
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| | | Yes. |
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| | Q: Is it a "captive" audience (sitting down to watch a show) or are they waiting for the house to open and looking at background entertainment?
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| | | The Green Show stage is located in the central area between our main theaters. Although this is an open area, the Green Show is a destination entertainment. This means that most audience members are there specifically to see the Green Show. |
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| | Q: What do you mean by "my community"?
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| | | This is different for every person. We ask you to write about your community so that we can program shows to have resonance with the different communities our plays interact with on stage and in the audience. Some might feel their community is the military or local farmers. Some might have a strong ethnic, religious, or national community. Some might be a part of the deaf community while others consider their community to be whoever they are working with at the time. This answer should be unique to every person and we look forward to reading your responses. |
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 | | Q: I am a storyteller, action painter, performance artist, etc. I heard you were more interested in musicians, dancers, and jugglers. Should I submit to the Green Show?
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| | | Yes, you should! If you don't submit, we can't program you. Use your best judgment. Our audience is as diverse as the material we're offering onstage, so make sure your work is family friendly (or at least not family antagonistic). Also, this is an outdoor stage, so work that depends on lighting effects might not be a good fit. You will be served by simplicity and agility and we will be served by creativity and diversity. Can't wait to see your work! |
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| | Web Sales |
| | | Q: I'm completely new to your website - how do I get started?
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| | | You can search for and purchase tickets to plays and other events from our home page or in the Plays & Tickets section. You can also build a trip using the Festival Planner feature. |
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| | Q: How do I find tickets for the plays I want to see? |
| | | There are multiple ways to check ticket availability for a certain play or event.
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| | Q: What do I do if I want to shop for several performances? |
| | | With the Festival Planner, you can place all performances into a trip, and then purchase them all at once. If you're not ready to purchase, you can add items to your trip and come back later after you've made your decision - all items added to your trip are saved for easy reference. You can even email your ideas to others if you need to get feedback from a friend or family member on your plans. |
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| | Q: What is the easiest way to plan my play itinerary? |
| | | The simplest way to plan your trip to OSF is by using the Festival Planner. Start by creating a new trip and indicating the dates of your trip, and then browse the OSF calendar to see the plays and events that are happening during the dates of your visit. Simply add the plays and other events you'd like to participate in by clicking the Add to Trip link for that play or event.
Once you've added all of your plays and other events, you can email your plan to others before buying the tickets. |
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| | Q: I require wheelchair or other access for my itinerary. Am I able to ticket myself online? |
| | | Not at this time. All our theatres are accessible; however, we are unable to offer wheelchair seating online.
For more information or to order, visit our Access page or call the Box Office at (541) 482-4331, OTRS (711) or (800) 219-8161 between the hours of 9:30 AM and 8:00 PM on performance days, and 9:30 AM and 5:00 PM on days without performances. |
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| | Q: I can't see all of the seat map when selecting my own seats. How do I scroll around? |
| | | When selecting your own seats, and after choosing the section you want to sit in, a scrolling tool that looks like a compass rose appears in the upper right of the seat map. Click on the arrows to move to other areas of the theatre. |
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| | Q: I'm having trouble picking my own seats from the seat chart. |
| | | Do you have Adobe Flash Player? It is required to use the Pick Your Own Seats feature.
Are you purchasing several shows at once? If so the seating map will load lower on the page. You may need to scroll down.
If you are using Internet Explorer, depending on your security settings you may need to click once on the seating chart before you can select a section.
Please be aware that the pop-up seating charts accessed from the Theatres page under Plays & Tickets are for visual reference only. They are not the Pick Your Own Seats maps. |
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| | Q: What does "Best Available Seating" mean exactly? |
| | | In selecting the best available seats, we use an algorithm that chooses seats, from those that remain available, that are closest to the center of the theatre and closest to the stage. When you select from a particular price section of seating, seats with those same criteria are chosen from that price section. |
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| | Q: I can't read the online seating maps clearly. How do I make them larger? |
| | | Click on the map, then mouse-over the seating map to bring up a magnified view of the seating area. |
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| | Q: The tickets I bought are all in the same row, but have non-sequential numbers - e.g. 2, 4, 6, 8. Are these seats together? |
| | | Yes, they are together. Our seating is designed that way. All of the even numbers are on one side of the theatre, odd numbers are on the other. The lower the number, the nearer the center of the theatre your seats are located. |
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| | Q: I'm buying for several people - can I send them my suggested performances without buying tickets? |
| | | Yes, that's a perfect use for the "Email" option in the Festival Planner. After you add the performances and other events you'd like to attend to your Planner, you can email your list to friends before proceeding with seat selection and online ordering. And since each trip you plan is saved, you can always return at a later date to make changes or place your order. The option to email a trip is found in the Trip Detail of an individual trip. To get to there from the main Festival Planner page, click on the "View Trip Detail" link. |
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| | Q: I ordered tickets but I haven't received email confirmation. Will you send one? |
| | | Does your email provider have spam protection? Some providers filter email based upon content. Where it applies, please check:
- Do you need to add www.osfashland.org to your list of acceptable email senders?
- Did the email go to a spam folder?
- Do you have multiple email addresses? Check all your inboxes.
- Did you receive an order number at the end of your web transaction?
- Did you enter your email address correctly? Please double check the spelling and format.
If none of the above applies, please contact the Box Office at boxoffice@osfashland.org. |
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| | Q: Can I check my other orders online? |
| | | Yes. Log in to the site, and then click the Ticket Status tab under the My Account section of the website. You will see a list of orders with the dates and times they were placed; then click on a reference number to see the details of that order.
Please note that this is reference information only; orders are not editable online. |
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| | Q: I added an event to my cart, but there's a message saying my cart is empty. What happened? |
| | | Try clicking the Refresh button on your browser or navigating to another page and back to the cart--usually your event will show in the cart then. |
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| | Q: If I submit an unseated order, will I be able to come back later and seat it myself? |
| | | Once an order is submitted, you will not be able to edit it online. You can see the status of the order by clicking on the "My Account" section and then clicking on the "Ticket Status" tab. The Box Office will be seating your order on your on sale date.
If you would like to seat yourself, the best way to plan ahead is to click the "Save to Trip" button on the "Schedule" or "Availability Results", and then come back to the site on your Membership on-sale date and click the "Buy Tickets for this Trip" button in your planner. |
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| | Q: I submitted an order earlier, but now I need to change it. Is it possible to access it online for editing or to add to it? |
| | | Once an order is submitted, it is not accessible from the website to make changes. Please call the Box Office at (541) 482-4331, (800) 219-8161, or email boxoffice@osfashland.org for assistance. |
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| | Q: If I chose the numbers of tickets I want and the sections I want to sit in, and added them to my cart, are the events in my Festival Planner as well? |
| | | The events will only be put in your Planner if you click the Save to Trip option. The Festival Planner only saves events, not seating preferences--if you have chosen sections and numbers of seats, that is part of the purchase path. |
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| | Q: I want to change the show I applied my comps to, but when I try to reseat the show with comps, the website doesn't give me the comp option. What do I do? |
| | | Please contact the Box Office at boxoffice@osfashland.org, (541) 482-4331 or (800) 219-8161 after checking out; we will be happy to adjust your order. |
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| | Q: I was able to seat all but one of my performances--it shows as a "Ticket Request" in my cart. What's going on? |
| | | If you are a Donor ($150) level member or above, you have been placed on the members' waitlist for that performance. If you do not wish to be waitlisted, please remove the event from your cart. For more information about waitlist procedures, please see the next question or contact the Box Office at boxoffice@osfashland.org, (541) 482-4331, or (800) 219-8161. |
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| | Q: What is the members' waitlist and how does it work? |
| | | The members' waitlist is available to Donor ($150) level members and above. For more information about membership, see the Membership & Giving section.
The procedures are as follows:
1. Payment for your waitlist order takes place at the time you make a waitlist request. As tickets become available, waitlist orders orders are filled according to the time/date received and the tickets will be either held at the Box Office or mailed. There is no guarantee that waitlist orders can be filled.
2. If you wish to cancel your waitlist request, please notify the Box Office at least seven days prior to the performance and we will process your refund at that time.
3. If we cannot fill your waitlist request by 4:00 PM the day before the performance, we will refund the payment being held.
4. After 4:00 PM the day before your waitlisted performance, the status of your waitlist will be known. Please call, email, or come by the Box Office to check on the waitlist request.
5. Requests filled and not picked up will not be refunded on the day of or after the performance. |
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| | Q: What are your ticket prices? |
| | | Our prices can be found under the Plays & Tickets section, on the Box Office tab; then click the Pricing link in the gray box to the right of the first paragraph under the tabs. Alternatively, you can click on any of the Ticket Prices promo tiles in the Plays & Tickets section. |
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| | Festival Planner |
| | | Q: What is the Festival Planner? |
| | | The Festival Planner is a tool useful for gathering all your Ashland events in one place. You can add plays, non-play OSF events, even your own events, such as dinner or rafting, and subsequently use it for organizing your entire Ashland schedule. Once events are added, you can then save the trip for later ticketing, email it to friends, print it out or ticket it right away. You can also create multiple trips with as many events and as long a time span as you want. |
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| | Q: Do you have any tips for using the Festival Planner? |
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- Go to www.osfashland.org and click on log in in upper right corner
- Enter your login and password and click the red log in button
- Click on the Festival Planner tab above "welcome, [your name]"
- Click on the red Create a new trip link at the end of the third paragraph.
- Name your trip (hint: including the date, e.g. 'July trip' is helpful in tracking multiple trips)
- After naming trip, click the red Add Trip box
- Click the light blue Continue Planning box
- In the grey Find Tickets box on the right side of the page, use the drop-down menus to enter the dates of your trip and click the find tickets box below the dates
- On next page, your availability results for the dates you entered will be listed. Use the Select column to check the boxes of the events you would like to see.
- If you click "save to trip", your trip will be saved in your Festival Planner. You may print it out, email it to friends and family, or adjust as needed by using the remove or continue planning buttons. Leaving the website is fine - your trip is now saved until you decide to delete it from your Festival Planner. When you are ready to purchase tickets, come back to the website, log in, open up Festival Planner and click the red "buy tickets for this trip" button to begin selecting your own seats.
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| | Passwords, Logins, Email Addresses |
| | | Q: If I give you my email address, will you sell or share my information with other organizations? |
| | | Not your email address. Please click on the "Privacy Policy" link at the bottom of any of the pages for further information. |
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| | Q: I thought you had my email address for my account, but when I gave my email address to you on the search, it said my email address was not associated with a User Name. What do I do now? |
| | | We may not have the email address you provided on record or you do not have an account with a username. Please try your other email addresses if you have any. If you are sure you have logged in to the site before, please email boxoffice@osfashland.org and provide your name, email address/es, and account/member number if you know it. |
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| | Q: You sent me an email with a login and password. Why can't I sign on?
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| | | We are aware of some problems that customers have encountered with logging in to the system, and are working diligently to fix them. Please email us at boxoffice@osfashland.org with a description of your problem and we will be happy to assist you. |
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| | Q: Why won't the temporary password you sent me work?
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| | | Our passwords may include characters that look alike - such as 1, l ,0, o, O. You may need to try different combinations of letters and numbers for those characters that look similar. You can also email us at boxoffice@osfashland.org and we will issue a new temporary password without any of those characters. |
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| | Q: There is more than one name associated with my account. Why does only one name show up on my account information screen? |
| | | Our system can only show one name on an account on the website. If you submit information that changes how we respond to you (primary email, phone, mailing address) then it will be reflected in what you see in your customer account information. |
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| | Security |
| | | Q: How do I know that my credit card information is secure?
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| | | The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. |
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| | Q: Why do I need to enter my credit card each time I order tickets? |
| | | Not permanently storing your credit card information is the only completely safe way to ensure that it will not fall into the wrong hands. While it does take extra time to re-enter the card number every time you purchase, it is the best safeguard possible. |
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| | Q: Why do I get the message "You are about to leave a secure site."? |
| | | There are pages of our website where we have taken extra security measures to protect your personal information. Whenever you leave one of these pages with heightened security and are going to a page where such security is unnecessary, your browser may display a warning message that reads "You are about to leave a secure site." This is normal, and does not pose a security risk; we will never ask you to enter sensitive information on a page that is not appropriately secure. |
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| | Other Questions |
| | | Q: What is your refund policy? |
| | | Tickets must be received in or released to the Box Office at least seven days before the performance. $4 per ticket Refund Fee (Exception: No refunds on special offers).
OSF Members refunds: Tickets must be received in or tickets released to the Box Office at least three days before the play. No fees charged (No refunds on special offers).
Please contact the Box Office at (541) 482-4331, (800) 219-8161, or boxoffice@osfashland.org to make arrangements. |
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| | Q: What is your exchange policy? |
| | | Tickets must be received in or released to the Box Office at least seven days before the performance. $2.00 per ticket exchange fee (Exception: No exchanges on special offers).
OSF Members exchanges: Tickets must be received in or tickets released to the Box Office at least three days before the play. No fees charged (no exchanges on special offers).
Please contact the Box Office at (541) 482-4331, (800) 219-8161, or boxoffice@osfashland.org to make arrangements. |
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| | Q: How do I find out about B&B, hotel and restaurant information? |
| | | Visit the Your Visit section of our site for information on accommodations as well as other ideas for things to do while you are in Ashland. |
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| | Q: If I make a non-specific contribution to OSF with my online ticket order, can I designate what I want my contribution to support? |
| | | Not at this time. All online contributions are directed to support general operations. For further information, please contact the Box Office at boxoffice@osfashland.org, (541) 482-4331 or (800) 219-8161. |
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