Terms & Conditions

Please acquaint yourself with our refund and exchange policies.

REFUNDS
Tickets must be released by phone, in person or received by the Box Office at least seven days before the performance. There is a $10 per ticket refund fee. No refunds on special offers. 

All refunds must be arranged by contacting the Box Office at 541-482-4331,
800-219-8161 or boxoffice@osfashland.org. All refunds on purchases made with a credit card must be refunded back to the same credit card.

A $15.00 per ticket service fee will be added for any exceptions to the above terms. No refunds or exchanges on day-of-show, promotions or special offers.


EXCHANGES
Tickets must be released by phone, in person or received by the Box Office at least seven days before the performance. A $10 per ticket exchange fee applies. No exchanges on special offers.

All exchanges must be arranged by contacting the Box Office at 541-482-4331,
800-219-8161 or boxoffice@osfashland.org.

A $15.00 per ticket service fee will be added for any exceptions to the above terms. No refunds or exchanges on day-of-show, promotions or special offers.


CURRENT OSF MEMBERS REFUND AND EXCHANGE PRIVILEGE

Tickets must be released by phone, in person or received by the Box Office at least three days before the performance. Exchange fee and refund fee waived. No refunds or exchanges on special offers.

All refunds and exchanges must be arranged by contacting the Box Office at
541-482-4331, 800-219-8161 or boxoffice@osfashland.org. All refunds on purchases made with a credit card must be refunded back to the same credit card.


A $15.00 per ticket service fee will be added for any exceptions to the above terms. No refunds or exchanges on day-of-show, promotions or special offers.



PROMOTIONAL OFFERS
FINAL SALE: NO REFUNDS or EXCHANGES.



TAX-DEDUCTIBLE DONATION

Returned tickets may qualify as a tax-deductible donation if they are received at the Box Office BEFORE the performance.


YOUTHS
  • Children under six are not admitted to plays or other events; however childcare is available in Ashland.
  • There is a maximum of four discounted youth tickets for each adult ticket per performance.
  • To determine suitability of play content for your children, call the Box Office or check play synopses and suitability suggestions on our website.


WEATHER
If you are seeing a play in the outdoor Allen Elizabethan Theatre and the weather seems threatening, be sure to keep your ticket stubs. 

If it rains during the first hour of a performance in the Allen Elizabethan Theatre, rain vouchers will be given to those who choose to leave during that period. You must be present in the theatre at the beginning of the play to be eligible for a rain voucher. The play continues as long as it is safe for the actors to perform.